Return & Refund

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, there are two situations: if pay by paypal, full refund would go back to your paypal; if by bank card, we would remove us$15 due to the bank charge. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

1.If the returning is due to our problems (Such as incorrect products, quality problem of products), we will provide a full refund for you;

2.If the returning is due to buyer’s problems (Such as don’t like/want, order wrong product/size ), we will remove $10 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.

3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will also notify you of the approval or rejection of your refund. If approved,your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days. If you no longer use the original card, please contact us in advance.

4.If you have any problems with order/products/payment, please contact us at first. If you return the items without prior contact us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.

5. We keep the right to ask for refund methods due to our knowledge about safe refunds.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@outongfashion.com.

Please contact our Customer service at info@outongfashion.com to get the return address.

 

[Remarks: According to bank regulations, the shortest time limit for refunds to consumers is 30 days after receipt.